Description: Today, institutional leaders face numerous struggles: intervention from boards of trustees, alumni, and state legislators; decline in financial support from the states; and competition in an increasingly global marketplace. While it is agreed that effective governance structures allow institutions to respond creatively to these challenges, how best to allocate control in order to maximize institutional efficiency, preserve academic freedom, and ensure institutional identity remains unclear. Increasingly, administrators look to non-academic institutions for governance and management strategies. In Competing Conceptions of Academic Governance, William G. Tierney brings together faculty members, administrators, and policy experts to discuss differing views of academic governance at institutional, state, and international levels. Topics include the effects of globalization and the prospect of international accreditation; balancing the entrepreneurial and philosophical goals of higher education; the interaction between state governments and public universities; and the conflicting interests and roles of boards of trustees, administrators, and faculty. Carefully weighing various models and strategies, Competing Conceptions of Academic Governance provides new ways of understanding and addressing the changes that are transforming higher education.
Description: Urban environments in the 21st Century are faced with unprecedented challenges. Globalisation, terrorism/securitisation, fundamentalism/Islamaphobia, demographic shifts and environmental damage all pose profound threats to the urban condition and experience. These meta-challenges invariably raise serious dilemmas for policy makers and practitioners who must increasingly look to researchers for answers to these complex, and at times, overwhelmingly perplexing questions. This book provides a way forward by advocating a 'pragmatic renaissance' within qualitative research - a systematic approach to conducting qualitative research and representing the findings. The editors argue that this approach is essential if we are to develop nuanced and deep levels of understanding of the impacts of these challenges to contemporary urban life. This systematic approach is reflected throughout the book which is divided into two sections - Part One: On Theory and Method; and Part Two: Understanding Key Urban Issues. Individual chapters showcase the utility of qualitative research by providing theoretical, methodological and empirical insights into real life research. Authors draw on research conducted in Australia, England, Ireland, New Zealand, and Sri Lanka and consider issues relating to: the use of social constructionism to understand policy processes and actors; issues and dilemmas in conducting fieldwork, the need for more longitudinal qualitative research; the comparative advantage of qualitative methods in urban policy evaluations; understanding the immigrant settlement experience; dealing with sex workers; ageing in place; and doing action research with Australian Aboriginals. This book will be of interest and use to a wide range of researchers and students in urban planning, housing studies, urban sociology, urban geography, anthropology and community development. In addition, given the applied dimension of the volume, it will have appeal for urban policy makers at the local and strategic level.
Description: The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you. The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire. Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers. Some of Jantsch's strategies include: -Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening. -The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical. -Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to. The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine. This practical, smart, and original guide is essential reading for any company looking to grow without a fat marketing budget.
Description: From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on it Economic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business leaders and managers, Fox explains exactly how the savvy few who rise to the top stay focused and alert, get new market share, hire good recently fired talent, increase investments into customer service, speed innovation, train all customer facing people, make acquisitions, get rid of underperformers, build brand names, pay for measurable performance, and lots more. Potential rainmakers, CEOS, marketing superstars, and great bosses have long turned to Jeffrey J. Fox for advice. Now he shows exactly what to do to weather any climate.
Description: A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
Description: A solid introduction to materials management and the tools neededto create a world-class materials management program This nuts-and-bolts guide presents an overview of the innerworkings of the materials process, as well as the best practices toachieve a world-class operating system that will help to eliminateineffective materials management. Coverage includes discussion ofmaterial requirements planning, planning parameters, electronicdata interchange, and material control graphs and reports, amongmany other topics. Thorough and practical, Materials Managementexplains the impact that inadequate inventory control has on acompany and how these poor controls can reduce production, causeinefficiencies in labor, create excessive inventory, and increasefreight expenses. Stan McDonald (Northville, MI) is an independent consultant onmaterials management. Throughout his 30-year career, he has heldvarious positions in the supply chain/materials managementarena.
Description: Managing Executive, Feelwiser Interactive Services; former Marketing Director, ITC Ltd; and former Director¿Bennett, Coleman & Co. Ltd,Satish Mehtahas 40 years of experience in management and marketing. He was associated with the introduction and development of several new products and marketing st rategies that include the launch of Classic and Now brands of cigarettes; media brands The Independent and Brand Equity; the column ¿Fit for Heroes¿; and the marketing of real-estate projects the Garden Estate, Laburnum Condominiums and Classic Golf Resort. He developed the entire brand line for Surya Tobacco, Nepal, which is now the market leader. During his term with The Times of India, Mehta initiated a customer-oriented structure, and spearheaded the founding of The Times School of Marketing.
Description: A bold and revolutionary thinker's legacy for how business can meet the greatest economic challenge in decades... It's no secret: everyone knows that the way most companies do things is screwed up. Surprisingly, though, herein lays the biggest opportunity for improving growth and profitability in a world in which consumers are tapped out and competition is coming from the devastating combination of low-wage countries with high skills. For more than a decade, following his landmark Reengineering the Corporation, Michael Hammer did "deep dives" into the processes of companies in every imaginable business--from oil refineries to software developers, factories, retailers, and hospitals--to understand the nuts and bolts of how they do their work, and then to advise them how to do it differently to become faster, cheaper, better. The results were the right product, at the right time, with the right price and quality--businesses that not only ate the competitions' lunch but their breakfast and dinner, too. The research and passion Dr. Hammer brought to this book have been ably carried on, following his tragic and unexpected death in 2008, by his colleague, Lisa Hershman, now the CEO of Hammer and Company. Looking at a company's operations not in terms of piecemeal fragments of work performed in a slew of isolated functional departments but as large-scale holistic work units transformed many companies, enabling them to meet the unique challenges of our time. The late DR. MICHAEL HAMMER was the coauthor of Reengineering the Corporation and the author of The Agenda. LISA W. HERSHMAN is the CEO of Hammer and Company.
Description: For two decades, a significant number of scholars have subscribed to a common definition of social capital (resources embedded in social networks), employed a standard measurement (the position generator methodology), and conducted original research. Their sustained efforts have demonstrated the power of the concept of social capital in diverse arenas of research and varied cultural and societal settings. Their work has contributed to the substantiation, development, and expansion of social capital as a key scientific concept and theory. This book presents an introduction to some of the most recent work in the area. The volume editors have brought together scholars in North America, Europe, and East Asia to offer original and accessible reports of their own research studies. Covering both methodological and substantive issues, they demonstrate the continued importance of social capital as a guiding concept and theory in social sciences today.
Description: "The common dimensions of Change Maestros encapsulate all of the significant elements of highly successful leaders and when embedded in the stories of seven extraordinary change agents of history, they bring out the understanding of what such leaders are about to all of us in a powerful and provocative way." - Roger R. Stough, George Mason UniversityGandhi said, "Be the change you want to see in the world." In Search of Change Maestros is a book about leaders who chose to be that change. It documents the contributions of seven great Indian wealth creators and institution builders who thought out of the box and had the vision and fortitude to create world-class Indian corporations that have set global benchmarks. The compilation includes case studies of Kumar Mangalam Birla, M. Damodaran, Sajjan Jindal, K.V. Kamath, Sunil Bharti Mittal, A.M. Naik, and Kiran Mazumdar Shaw. This book highlights:The personae and leadership styles of the seven maestrosThe growth story and best practices of their corporationsThe essential difference that makes the maestros' contribution and legacy different from othersThis is a first-of-its-kind work that focuses on outstanding Indian corporate icons-their means, methods, and achievements-and in the process, creates an entirely new paradigm for evaluating Change Maestros and change leaders not only in the corporate world, but also in public life all over the world.With skilful integration of imaginative fables from different cultures into the case studies and synthesis of in-depth interviews, questionnaires, and anthropological analysis, the authors provide a glimpse into the intimate world-view of these Change Maestros and take the readers on a journey to discover how to be the change they want to see.
Description: In Seven Years to Seven Figures, self-made millionaire and renowned wealth coach Michael Masterson reveals the steps you can take to accumulate seven-figure wealth within seven years?or less. Seven Years to Seven Figures will give you the tools to increase your income, get the highest possible returns on investments, save wisely?and secure your financial future faster than you may have ever dreamed.
Description: How did salesforce.com grow from a start up in a rented apartment into the world's fastest growing software company in less than a decade? For the first time, Marc Benioff, the visionary founder, chairman and CEO of salesforce.com, tells how he and his team created and used new business, technology, and philanthropic models tailored to this time of extraordinary change. Showing how salesforce.com not only survived the dotcom implosion of 2001, but went on to define itself as the leader of the cloud computing revolution and spark a $46-billion dollar industry, Benioff's story will help business leaders and entrepreneurs stand out, innovate better, and grow faster in any economic climate. In Behind the Cloud, Benioff shares the strategies that have inspired employees, turned customers into evangelists, leveraged an ecosystem of partners, and allowed innovation to flourish.